We accept returns within 14 days, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging with all accessories included. Please contact us via email prior to initiating a return.
Damages and Issues
Damaged, defective, or incorrect products must be reported within 14 days of the delivery date. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it. Any orders with such issues are eligible for a full refund or exchange, at the customer's discretion.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have; once the return is accepted, you can make a separate purchase for the new item. We do not currently offer direct exchanges.
Refunds
Once we have received and inspected your return, we will issue a full refund within 5–7 business days. Upon approval, your refund will be automatically processed using your original method of payment. Please note that it may take some time for your bank or credit card issuer to process and post the refund to your account.
Chargebacks and Disputes
Please contact us via email before initiating a merchant chargeback or payment dispute, as we are generally able to resolve the issue directly before such action becomes necessary. The initiation of any chargebacks or disputes prevents us from issuing refunds or store credits due to the freezing of funds.
We reserve the right to define, limit, refuse, and/or reject returns from customers at any time based on the following criteria:
An irregular or excessive return history suggesting "wardrobing" (purchasing items for temporary use with the intent to return them);
An irregular or excessive return history involving items that are worn, altered, laundered, damaged, or missing; or
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity exhibiting behaviors similar to those mentioned above.